Shipping & Delivery Process
We offer free shipping to all of New Zealand including rural areas.
We aim to provide you with a speedy and positive delivery service.
Before confirming any order please triple check your address is correct, if an order goes to an incorrect address but matches the order you placed, we (ourselves and the Courier Company) are not liable for these and will need to be replaced at your own expense.
All orders received before 2pm will be processed the same day, any orders after this time will be processed the next morning.
Once received by our distribution team, this will be processed within 24 hours, our operating days are Monday to Friday (excluding public holidays).
Once your order has been processed and has been dispatched, you will receive a tracking number via email (please ensure you check your junk or spam folders before contacting us if you have not received this email).
A signature is required for all orders. If you would like the parcel to be left somewhere on your property, you can add this into the notes when ordering. Please note, if you choose for the parcel to be left without a signature and the parcel goes missing, we cannot make a claim with the Courier Company, we are not liable and it will be at your own expense to replace the parcel.
Before placing an order, we suggest you check whether your property has an ATL (authority to leave) attached, this can be placed on a property by an owner and has often been the case where a previous owner attached one and you aren’t aware. The Courier Company will override a signature required if this is attached to a property.
You can manage your order and any changes via the Courier Company directly, details of this will be in the email sent to you.
Please note, the delivery times above are an estimate only, once a parcel leaves our warehouse, we are not liable for any third-party delays that may occur. These times may be extended at present due to Covid-19.
You can track your orders journey via the email sent to you, if you notice nothing has been updated for a day or two, please first contact your local NZ Courier depot. You will need to quote your tracking number (found in your email).